I understand that sometimes life happens and you need to reschedule or cancel an existing appointment. I get it, my online booking system is available to you 24 hours a day/ 7 days a week so you can reschedule the second you notice there is a conflict. I just request that you do this at least 24 hours prior to your scheduled appointment.
Please understand that I have booked this appointment slot specifically for you, and when it opens up without enough notice, I miss the opportunity to accommodate another client. In the event that you must cancel with less than 24 hours notice, there will be a $25 rescheduling fee per service cancelled that will be due prior to booking a future appointment. No call/ No show will charged 50% of that service and will be due prior to being able to rebook future appointments.
I will, of course, do my best to work with you in emergencies, I do understand that unexpected situations and some scheduling mishaps are unavoidable and accidental.
Home Care Maintenance
Unfortunately, I'm not the one in your bathroom doing your hair everyday - wouldn't that be fantastic though?! - Because of this, it's up to you to maintain your mane on the regular. I guarantee any and all color, cut, extension and retexturing services, as long as you are using professional home care maintenance and styling products recommended or approved by me.
Late Policy & Service Guarantee
If you're running late, please know that I will do my best to accommodate you, however if you are running more than 15 minutes late, we may need to alter or eliminate some services. If the lateness does not allow for any or all services to be rendered, the $25 rebooking fee per service will apply to reschedule.
I am absolutely committed to, and guarantee, the highest level of satisfaction for my guests. I do not offer refunds for services rendered, however, if you are having any challenges with any services provided to you, please let me know within 7 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. This does not apply if I provided a service we both agreed upon in your consultation and you've changed your mind, but still let me know and we will get you to where you want to go together!
Children in the salon
I LOVE CHILDREN, trust me! Because I do, I ask that you please NOT bring your children or babies with you to your hair appointments. Not only is it really distracting for you and other guests enjoying their experience who did get a sitter for their appointment -- and it's just not fun for the kids, let's be honest -- but we have have lots sharp objects, we have hot tools and use chemicals that could honestly hurt unsuspecting, curious little people. Remember, you deserve this time to relax and be pampered.